Terms & Conditions

It is very important that you read the guest information booklet for guidance on using the hot tub before use.  

The hot tub will be already up to temperature, but if you book the pod with the wood fired hot tub, you must start the jets and check the temperature is not above 40C before getting in.

All wood is provided for the wood fired hot tub and fire pits.

The price quoted is per glamping pod and includes bed linen, pillows and towels for 2 people per unit, plus a welcome pack.  We have the right to alter prices at any time, however, prices quoted at the time of your booking will be honoured.

A 25% deposit is required at the point of booking and the remainder of the balance will be due no later than 6 weeks (42 days) prior to the start of your holiday.  By making a booking you are confirming that you are authorised to do so on behalf of all parties named in the booking and you are acknowledging that all members of your party agree to be bound by these booking terms and conditions.  You are also confirming that you and all members of the party are aged 18 years and over.  We do not accept any under 18's including babies.  All bookings are confirmed by email.  Payment to be made by the online booking system.

Failure to pay the remaining balance will result in the cancellation of your booking and will be treated as a cancellation by you.

A security deposit of £150 is payable for each booking and will be charged to the card used for the booking at the time the final balance is paid.

The security deposit is held as security against any loss, damage, breakages, missing items, excessive cleaning or other reasonable costs arising from the guest's stay for which the guest is responsible.

The security deposit may be used to cover reasonable costs arising from:

• damage to the property, furniture, fixtures, fittings or equipment;
• breakages or loss of items belonging to the property;
• additional cleaning required because the property has been left in an unreasonable condition;
• loss of keys or other access devices; or
• any other reasonable cost resulting from a breach of these Terms and Conditions.

The security deposit will not be used to cover reasonable wear and tear.

Following check-out, the property will be inspected. Where there are no deductions, the £150 security deposit will be refunded to the card used for payment within 5 days of check-out.

If a deduction is required, the guest will be informed of the reason for the deduction and, where reasonably practicable, provided with details of the relevant cost. Only reasonable costs for which the guest is responsible will be deducted.

If the cost of damage, loss, additional cleaning or other charges exceeds the £150 security deposit, the guest remains liable for the balance.

Guests should report any damage or breakages to the property owner/manager as soon as reasonably practicable during their stay.

Your accommodation will be available to you from 3 pm on the day of arrival unless otherwise pre-arranged.  There is a key safe for entry to the pod, and a code will be given to you on the day of arrival.

Please park vehicles in the car park.

Once checked in please read the guest information book for guidance on using the facilities.

Please depart by 10 am on the day of departure unless late check out has been pre-arranged.

If on arrival you find any items damaged or missing please report them to us straight away.  A degree of normal wear and tear is expected but should any significant damage or breakage occur during the period of your stay, you will be held responsible and liable to a charge for replacement or repair.

We reserve the right to charge for extra cleaning where the pods have been left in an unacceptable condition.  Please do not move the furniture in the accommodation.

There is a strict no-smoking policy in the accommodation and on the decking. Smoking outside these areas are permitted by guests, but they are responsible for the safe disposal of their cigarette butts, please do not litter the area.

One large or two small well behaved dogs are welcome as long as they have been pre-booked.   There is a booking fee of £20 per booking.

Please adhere to the following rules:

Please keep them tethered/under control at all times, unless they are in the designated dog run.  Do not leave your dogs unattended in the accommodation.

Pick up all dog mess and dispose of it in the bin provided.

Please do not let your dogs on the bed or sofa in the accommodation.

If your dog is found to be worrying livestock in neighbouring fields you may be asked to leave.

You are responsible for any damage caused to the property by your dog.

Please be respectful to your neighbours and keep noise levels down after 10.30 pm.

Please do not invite additional day or evening guests on-site without specific prior arrangement.

Lan Farm Glamping endeavour to provide all of the facilities, utilities and services promoted on our website at all times but are not liable to pay refunds should any of these fail.  Prior notice will be given to the guest if possible.

Our water is on a private supply, and is tested regularly for compliance.  

Although wifi is provided, we cannot guarantee 100% wifi connection at all times due to our rural location.

No charcoal bbq’s or fireworks are allowed.

Please read the guest information book for instructions on using the facilities safely.

In the first instance please speak to us directly and we will try our best to resolve the issue.  Please note complaints received after 14 days from the end of your stay cannot be reliably investigated.

Lan Farm Glamping accept no responsibility for injury incurred anywhere on the site.

You are responsible for your property including your car whilst you are staying at Lan Farm and we do not accept any responsibility for your personal effects.

Guests can cancel up to 6 weeks (42 days) prior to the start date of the booking.  Please note that the 25% deposit payment taken at the time of booking is non-refundable.  Cancellations within 6 weeks (42 days) of your arrival will incur a cancellation charge of 100% of the value of your stay.  We would strongly recommend that you take out cancellation insurance to cover any cost should you have to cancel for any reason outside of your control.  We will try to accommodate a one-time amendment to your booking if it is before the 6 weeks (42 days) arrival date, and subject to availability.

In the unlikely event that we have to evacuate the site or cancel your stay for any reason outside of our control, we will offer a full refund or credit against a future stay.  Lan Farm Glamping will not be liable for any consequential loss that may be incurred by the guests due to these circumstances.

Lan Farm Glamping hold the right to cancel the booking if there is a failure to comply with any requirements of our booking terms and conditions.