Terms & Conditions

BOOKING TERMS & CONDITIONS

Thank you for choosing to book your glamping break with us.  We look forward to welcoming you and want you to have an enjoyable and relaxing stay.  We know that no one likes small print, but we need to bring a few things to your attention.

By making this booking you are entering into an agreement with Lan Farm Glamping.  Please read our terms and conditions of booking below.

All guests are required to be members of Woodland Champions, which is free of charge.  Please visit woodlandchampions.co.uk to register

The price quoted is per glamping pod and includes bed linen, pillows and towels for 2 people per unit, plus a welcome pack.  We have the right to alter prices at any time, however, prices quoted at the time of your booking will be honoured.

A 25% deposit is required at the point of booking and the remainder of the balance will be due no later than 6 weeks (42 days) prior to the start of your holiday.  By making a booking you are confirming that you are authorised to do so on behalf of all parties named in the booking and you are acknowledging that all members of your party agree to be bound by these booking terms and conditions.  You are also confirming that you and all members of the party are aged 18 years and over.  All bookings are confirmed by email.  Payment to be made by the online booking system.

Failure to pay the remaining balance will result in the cancellation of your booking and will be treated as a cancellation by you.

Guests can cancel up to 6 weeks (42 days) prior to the start date of the booking.  Please note that the 25% deposit payment taken at the time of booking is non-refundable.  Cancellations within 6 weeks (42 days) of your arrival will incur a cancellation charge of 100% of the value of your stay.  We would strongly recommend that you take out cancellation insurance to cover any cost should you have to cancel for any reason outside of your control.  We will try to accommodate a one-time amendment to your booking if it is before the 6 weeks (42 days) arrival date, and subject to availability.

In the unlikely event that we have to evacuate the site or cancel your stay for any reason outside of our control, we will offer a full refund or credit against a future stay.  Lan Farm Glamping will not be liable for any consequential loss that may be incurred by the guests due to these circumstances.

Lan Farm Glamping hold the right to cancel the booking if there is a failure to comply with any requirements of our booking terms and conditions.

Your accommodation will be available to you from 3 pm on the day of arrival unless otherwise pre-arranged.  Please try to arrive before 7 pm, or contact us to arrange a late check-in.

Please park vehicles in the car park.

Please depart by 10 am on the day of departure unless late check out has been pre-arranged.

If on arrival you find any items damaged or missing please report them to us straight away.  A degree of normal wear and tear is expected but should any significant damage or breakage occur during the period of your stay, you will be held responsible and liable to a charge for replacement or repair.

We reserve the right to charge for extra cleaning where the pods have been left in an unacceptable condition.  Please do not move the furniture in the accommodation.

Lan Farm Glamping accept no responsibility for injury incurred anywhere on the site.

You are responsible for your property including your car whilst you are staying at Lan Farm and we do not accept any responsibility for your personal effects.

There is a strict no-smoking policy in the accommodation. Smoking outside is permitted by guests but are responsible for the safe disposal of their cigarette butts, please do not litter the area.

One large or two small well behaved dogs are welcome as long as they have been pre-booked.   There is a booking fee of £10 per dog per booking.

Please adhere to the following rules:

Please keep them tethered/under control at all times, unless they are in the designated dog run.  Do not leave your dogs unattended in the accommodation.

Pick up all dog mess and dispose of it in the bin provided.

Please do not let your dogs on the bed or sofa in the accommodation.

If your dog is found to be worrying livestock in neighbouring fields you may be asked to leave.

You are responsible for any damage caused to the property by your dog.

Please be respectful to your neighbours and keep noise levels down after 10.30 pm.

Please do not invite additional day or evening guests on-site without specific prior arrangement.

Lan Farm Glamping endeavour to provide all of the facilities, utilities and services promoted on our website at all times but are not liable to pay refunds should any of these fail.  Prior notice will be given to the guest if possible.

 

Although wifi is provided, we cannot guarantee 100% wifi connection at all times due to our rural location.

In the first instance please speak to us directly and we will try our best to resolve the issue.  Please note complaints received after 14 days from the end of your stay cannot be reliably investigated.

Unfortunately we do not accommodate babies or children, this is a couples only site.